Return and Refund Policy


Cancellation and Refund

Cancellation and refunds are not available against any order.

Return and Exchange Policy

Every product is examined carefully before packing the order

A product can be exchanged/returned only in case of damages or if you have received an incorrect product

To claim a refund/exchange an unboxing video is mandatory

any defect must clearly be seen in the opening video and the video should be unedited and uncut from beginning to the end.  

if any defect is found in the opening video your product can be exchanged/returned.

  • To initiate an exchange please contact us at within 2 days of receiving the item.
  • Catering to the hygiene standards for our products; all exchanges received will go through a quality check by our team and would be further approved/declined for exchange.
  • We reserve the right to not accept a return if;
    • The products are returned after use
    • The products are damaged
  • The exchange once confirmed has to be shipped by the customer with the tracking ID sent to us on on the same email thread.
  • Once we receive the returned item, we will process the exchange within 7-10 business days.
  • If you have received a defective product, share images at and we will get back to you within 24 hours.
  • Articles purchased on any promotion/sale are not eligible for return/exchange or refund. 

We hope this policy helps you shop with confidence at Swisni. If you have any question or concerns, please don’t hesitate to reach out to our customer support team for assistance.

Contact us on or 9718366476


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  • George Leo

    Project Manager

  • Amelia Jacky

    Production Controller

  • Daniel Arthur

    Store Manager